The scanner worked well on my prior computer with Win Vista and Win 7. This page requires Javascript. Page of 88 Go. Connect the USB cable on page 6. For more information, go to the Index tab in the onscreen Help.

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DaveM Replied on July 6, Found a newer version of the same software on this machine. Scanned Image Is Fuzzy What are you scanning? Javascript is disabled in this browser. Thank you DaveM, it indeed helped at least to get the scanner to do basic work.

HP Scanjet G/G Photo Scanner – Performing a Self Test | HP® Customer Support

Asia Pacific and Oceania. This section contains information about using the transparent materials adapter TMA to scan positives, including 35 mm slides, and negatives. Technical data is gathered for the hpp supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

You must have administrative privileges in order to uninstall the. Product sold without warranty: Thank you for your patience.


Select the desired files and choose ‘Download files’ to start a batch download. The Scan Dialog Box No light or t4000 dim light is visible in the TMA after selecting slides or negatives g40000 the Scan dialog box After each step, start a scan to see if the scanner is working. Make Copies Cancel in the copy progress dialog box. Installeer de software Page 30 – Stap 4. Product has been exchanged: Don’t show me this message again.

This process can take several minutes depending on the number of warranties being checked. Asia Pacific and Oceania. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

HP G4000 series User Manual

Don’t have an account? Scanner does not scan right away If the scanner has not been used for a while, the scanner lamp might need to go through a warm-up period before scanning can begin. Any warranty support needed would be completed by the reseller that sold the product. Thanks again for your help.


How does HP install software and gather data? Let HP identify any out-of-date or missing drivers and software.

For more information about the TMA, see Reinstall the software, using the HP software CD that came with your scanner. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP device. HP encountered an error while trying to scan your product.

Restart the computer and try reinstalling the software. Programs and then select the HP Photosmart software. HP Scanjet Enterprise HP Scanjet G series.

If you use the Custom option when installing the software, you can choose not to install the OCR software. This product was sold by a third party.