Clear the paper path Follow these steps to clear a paper jam from the back and the front of the product. Trying to clear a paper jam from the front of the product through the top cover can damage the print mechanism. The Virtual Agent is currently unavailable. See your browser’s documentation for specific instructions. The printer will not print.
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Clear the paper path from the back of the product Turn off the product.
If the carriage is stuck on the left side, follow these steps: Email list of drivers. Remove the rear door.
HP Printer: Learn about supplies
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide swries access to support information and solutions. We are unable to determine your warranty status for the product and serial number provided.
Lights may flash and the carriage may move. Issue During printer setup, the following message displays on the printer Touch Screen Display: Solution and Diagnostic Data Collection.
Clear the paper path Follow these steps to clear a paper jam from the back and the front of the product. With the product turned on, disconnect the power cord and USB cable Make sure that product is turned ON, and then disconnect the power cord and the USB cable from the back of the product.
Issue The ‘ Carriage Jam ‘ message displays on the control panel. Reconnect the power cord and the USB or Ethernet cable. Make sure that the power cord used is the one provided with the product.
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HP Photosmart D Printer series – Driver Downloads | HP® Customer Support
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HP Photosmart D Printer series User Guides | HP® Customer Support
Is my Windows version bit or bit? A paper jam causes h messages and carriage stalls. Select an operating system and version to see available software for this product.